The Heartland Difference.
First and foremost we are a service provider.
The key to providing great service is great people. Our people are the best in the region and when things go wrong, it is how we respond that makes the difference to your day.
At Heartland, our regional teams are helpful, friendly, highly skilled and above all... local.
Being local also means we are personally connected to our communities. Schools, sporting groups and local charities are essential to a prosperous community and we are passionate about providing support wherever we can. The Heartland Difference is that we are local, and we keep it local...
If you like call centres, being on hold, and automated messages we are not the company for you.
With branches in Mid Canterbury, South Canterbury and Central Otago, when you place a call to us you will speak to a staff member at our office in your area. We know you and your business by name, not by serial number.
Unlike the others in our industry, we also continue to invest in our regional branches. Our buildings house a comprehensive stock of machines, spare parts and toners which enables our team to dispatch and deliver to your door; rapidly and personally.
By keeping it local, your business avoids unnecessary downtime waiting for parts and consumables that would otherwise be dispatched from Auckland.
We want to see our Heartland communities prosper, that’s why we’re all about keeping it local…
It goes without saying that at Heartland Technology we are proud Heartlanders. We enthusiastically take a lead role every year in numerous local events, both donating and helping raise money to benefit the community and local charitable organisations. We’re not interested in funding organisations where the money goes out of our region, never to be seen again or benefiting our people.
At Heartland, your community is ours and by working together we can support the continued prosperity of our communities for generations to come.
Founding directors, Daryl Young and Laurie Martin had a gut-feeling when they launched Heartland in 2005 that providing unrivaled service, coupled with superior Ricoh technology would give them a sustainable business they could be proud of.
Their goal is to ensure customers have proven technology supported with a dedicated team.
It's all about our people.
All Heartland branches are staffed by highly skilled professionals, who share a passion for service and get a buzz out of exceeding customer expectations.
Our team culture is to over-deliver on service and under-deliver on the sales pitch. Training and employee development are engrained into our business ethos and we support our people to continually grow - both professionally and personally.
At Heartland when you need help, your support will come from real people, local people, great people.